Get in Touch

Have questions or need technical support? We're here to help. Reach out to us using the information below.

Support Scope

We provide support for:

  • Technical issues with the platform or website
  • Account access and authentication problems
  • Payment and billing inquiries
  • Course access and enrollment issues
  • Bug reports and platform errors

We do not provide support for:

  • Image generation results or quality
  • Video generation results or quality
  • AI model outputs or creative results
  • Prompt engineering or content creation advice
  • Workflow optimization or creative guidance
  • Third-party tool integration or compatibility

Email Support

Get help via email

Send us an email at:

help@pixelailabs.com

We typically respond to all emails within 24 hours during business days (Monday - Friday).

Contact Information

Address

27 Old Gloucester Street, London, UK

Business Hours

When we're available

Monday - Friday9:00 AM - 6:00 PM GMT
SaturdayClosed
SundayClosed

Connect With Us

Follow us on social media for updates, tutorials, and community discussions.

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Need Immediate Help?

For urgent technical issues, please include "URGENT" in your email subject line along with a detailed description of the problem.

For general questions and updates, follow us on our social media channels.